HOW MUCH DOES BARONG WAREHOUSE CHARGE FOR SHIPPING? 

Currently, we offer FREE REGULAR SHIPPING for US Orders and discounted rates for PRIORITY, RUSH, or International Orders. Your order’s shipping rate will be based on your location, speed of delivery selection, and weight of the items you are purchasing. Any shipping charges will be calculated automatically for you at checkout.

WHAT IS THE QUICKEST WAY TO CONTACT BARONG WAREHOUSE REGARDING A CONCERN I HAVE ABOUT MY ORDER?

Please only contact us through ONE of the following:

• E-mail us: info@barongwarehouse.com (BEST WAY)
• Call toll-free at +1(800)585-4363 Mon-Sat 10am-6pm PST

HOW LONG DOES EXPRESS SHIPPING TAKE IN THE U.S.?

For addresses in California, available items in-stock will take 1 business day to ship through USPS or UPS if the order is paid by 10 a.m. on the day of shipment.

For other addresses in the rest of the U.S., it can take 1-3 business days. Some West Coast addresses are 1 business day, while the rest of the U.S. will take usually 2 business days. 3 business days only applies to rural or hard-to-reach areas.

HOW LONG DOES IT TAKE TO SHIP INTERNATIONALLY?

For available items in-stock, it takes 6-10 business days. For custom orders, it takes 1 month. For hand-embroidered, hand-painted, or anything done by hand, it takes 2 months.

HOW LONG DOES IT TAKE TO SHIP TO CANADA?

Sometimes, it's quicker for Canada, but just to be safe, the following info is our safest estimates:

For available items in-stock, it takes 6-10 business days. For custom orders, it takes 1 month. For hand-embroidered, hand-painted, or anything done by hand, it takes 2 months. 

WHAT IS THE BARONG WAREHOUSE SHIPPING POLICY?

For customers in the United States, all orders in stock will usually arrive within 2 to 5 business days (Monday through Friday, excluding holidays) after credit card authorization, verification, and shipment (excluding FedEx SmartPost packages). Shipping is possible to all 50 States, U.S. territories, P.O. Boxes, Rural Routes, APO, or FPO addresses. (If you are using a P.O. box carrier, please select USPS as your shipping selection. FedEx will not ship to a P.O. box.)

For other countries, delivery services and speed vary within different countries. There is a potential for delays from customs and other unforeseen circumstances.

HOW DOES BARONG WAREHOUSE DEAL WITH CUSTOMS?

When an order is shipped to a country outside of the United States, it is subject to customs fees from the destination country’s regulations. Barong Warehouse has no control over and has nothing to do with those charges. We hope you understand that we are not responsible for any third-party charges imposed on your order.

WHAT IS BARONG WAREHOUSE’S DELIVERY TIME? 

Please allow us 1 day to process your order before shipping from the time you finalize your order. Orders are sent out every business day. Once we have shipped your order, we will send you an e-mail confirmation with information that will allow you to track your order. Shipping delivery times vary on your location and the speed of delivery selection you have chosen at checkout.

DOES BARONG WAREHOUSE SHIP TO MULTIPLE ADDRESSES?

We only ship to one address for each transaction at checkout. Different addresses must be ordered separately.

WHO PAYS FOR SHIPPING? 

We are currently offering FREE REGULAR SHIPPING for all orders within the US. Returns and the first exchange are also FREE. PRIORITY or RUSH Shipping or International Shipping have discounted fees applied to your order at checkout.

*INTERNATIONAL ORDERS: We are unable to pay for your shipping back and forth. But if you request a return or exchange within the allowed time frames, we will honor your return or exchange.

WHAT IF I INPUT THE WRONG SHIPPING ADDRESS DURING CHECKOUT?

Barong Warehouse does not verify addresses. Please make sure you input the right shipping address when you order. We will not be held responsible and we will not replace your order if we send your order to the wrong address due to your incorrect input. However, if you notice the wrong address before we send it out (orders take 1-2 days for processing), you can quickly e-mail us at info@barongwarehouse.com and we will correct the address you gave if it is still possible.

HOW CAN I TRACK MY ORDER OR SHIPMENT?

As soon as your order has been processed and given to the chosen shipper, we will send you an e-mail stating exactly how you can track your statement with the shipper’s website, and your order’s tracking and reference numbers. Please also keep in mind that tracking numbers may take up to 12 hours to show up on the shipper’s website. Please be patient if you do not see your order’s status right away.

WHAT HAPPENS IF MY ORDER HAS BEEN LOST BY THE SHIPPER?

Unfortunately, we have no control over the operations of any of the shipping companies. We will not be held responsible for lost or damaged merchandise due to mishandling by the shipper. Please directly contact the shipping company for any problems you encounter when your order is out of our hands. However, all the shipping companies that we use have their own policies regarding their services and they want to also keep you happy so rest assured that your order is in good hands.