Order & Payment FAQ

DO YOU HAVE A STORE?

No, we specialize in online sales worldwide.

 

DO YOU DO CUSTOM ORDERS?

You can custom order Gusot Mayaman, Women's Barongs, Filipiniana / Maria Clara dresses, wedding and formal gowns, kids' sizes, and more in any size. Please allow 4-8 weeks for delivery. 

 

HOW CAN I GET A HOLD OF YOU?

Please only contact us through ONE of the following:

• E-mail us: info@barongwarehouse.com (BEST WAY)
• Call toll-free at +1(800)585-4363 Mon-Sat 10am-6pm PST
• Chat FB: facebook.com/barongwarehouse 
• Instagram DM: @barongwarehouse 

We receive all of your messages and will get back to you as soon as possible. Contacting us through multiple channels only delays our replies because we have to go back and forth confirming it's the same person.

 

WHERE IS YOUR STORE OR WAREHOUSE?

In order to continue providing you the lowest prices, we do not have a store, showroom, or warehouse for you to visit. 

 

WHAT ARE YOUR PAYMENT OPTIONS?

1. Credit card
2. PayPal
3. Debit card (with Visa or Mastercard logo)
4. Bank Deposit (local Philippine orders usually)*
5. Shop Pay
6. Apple Pay
7. Amazon Pay
8. Google Pay

*Option 4 is not available at checkout. Contact us directly at info@barongwarehouse.com so we can invoice you with a secure payment link. 

 

DO YOU ACCEPT C.O.D.?

No, we currently do not accept Cash On Delivery payments.   

 

WHAT IS THE DIFFERENCE BETWEEN CUSTOM AND PRE-ORDER?

Custom order is when you take one of our existing designs and make a variation just for you. For example, it can be to have a garment fit exactly to your measurements, change the sports collar of a barong into a Chinese collar, or to change the beige embroidery of a barong into blue to fit your event's theme. To order this for any design, please choose CUSTOM ORDER from the size drop-down menu then put your changes or measurements in the Notes box during checkout. 

*Please note: Once payment, measurements, and custom design needs have been given to us, you can no longer change it. Please be 100% sure of all the information you give us.

Pre-Order is ordering a ready-to-wear size that is unavailable. For example, if your size Medium is not available right now, you may choose PRE-ORDER from the Size drop-down menu and then state what RTW size (in this case M) you'd like in the Notes box during checkout.

 

DO YOU DO CUSTOM COLORS?

Yes, we can customize fabric color and embroidery. Kindly send us an e-mail at info@barongwarehouse.com for more information. A picture of your color and what you want to do will be helpful. We can also customize the collar type between a normal sports collar or a Chinese/mandarin collar.

 

HOW CAN I ORDER FOR A WEDDING OR GROUP?

If you intend to purchase 10 or more pieces for your wedding party or group, you are entitled to a 10% discount or more. Kindly send us the details in an e-mail at info@barongwarehouse.com. We will most likely have to coordinate and invoice you directly.

Please plan ahead at least 2 months of your event so we can ensure we will be able to satisfy your barong and filipiniana needs. Ordering within less than a month from your wedding date will not allow us enough time to service your needs properly.

Lastly, order your entire party's items together. This will help us keep everyone's items more organized, and will ensure the consistency of fabric & hand-done details'. 

 

DO YOU SELL WHOLESALE OR DO DROPSHIPPING?

Yes, we'd love to work with your company. Send us an e-mail at info@barongwarehouse.com (Attn: Chelo) to inquire.