Customer Service FAQ
DO YOU HAVE A STORE?
No, we specialize in online sales. Please e-mail info@barongwarehouse.com or call toll-free at +1(800)585-4363 Mon-Sat 10am-6pm PST for any help with online ordering.
DO YOU DO CUSTOM ORDERS?
You can custom order Barong Tagalog, Gusot Mayaman, Women's Barongs, Filipiniana / Maria Clara dresses, wedding and formal gowns, kids' sizes, and more in any size. Please allow one month for delivery. Some specialty items may take up to 2 months for delivery.
WHAT IS THE DIFFERENCE BETWEEN CUSTOM AND PRE-ORDER?
Custom order is when you take one of our existing designs and make a variation just for you. For example, it can be to have a garment fit exactly to your measurements or change the color to a detail. To order this, please choose CUSTOM ORDER from the size drop-down menu then put your changes or measurements in the Notes box during checkout.
Pre-Order is ordering a ready-to-wear size that is currently unavailable. For example, if your size Medium is not available right now, you may choose PRE-ORDER from the Size drop-down menu and then state what RTW size (in this case M) you'd like in the Notes box during checkout.
HOW CAN I GET A HOLD OF YOU?
Please only contact us through ONE of the following:
- E-mail us: info@barongwarehouse.com (BEST WAY)
- Call toll-free at +1(800)585-4363 Mon-Sat 10am-6pm PST
- Chat FB: facebook.com/barongwarehouse
- Instagram DM: @barongwarehouse
We receive all of your messages and will get back to you as soon as possible. Contacting us through multiple channels only delays our replies because we have to go back and forth confirming it's the same person.
WHERE IS YOUR STORE OR WAREHOUSE?
In order to continue providing you the lowest prices, we do not have a store, showroom, or warehouse for you to visit. For international orders, we ONLY sell online.
WHAT ARE YOUR PAYMENT OPTIONS?
- Credit card
- PayPal
- Debit card (with Visa or Mastercard logo)
- Bank Deposit (local Philippine orders usually)
- Western Union
- Shop Pay and Installments
- Apple Pay
- Amazon Pay
- Google Pay
DO YOU ACCEPT C.O.D.?
No, as of now, we do not accept Cash On Delivery payments.
WHAT IS THE DIFFERENCE BETWEEN CUSTOM AND PRE-ORDER?
Custom order is when you take one of our existing designs and make a variation just for you. For example, it can be to have a garment fit exactly to your measurements, change the sports collar of a barong into a chinese collar, or to change the beige embroidery of a barong into blue to fit your event's theme. To order this for any design, please choose CUSTOM ORDER from the size drop-down menu then put your changes or measurements in the Notes box during checkout.
Pre-Order is ordering a ready-to-wear size that is unavailable. For example, if your size Medium is not available right now, you may choose PRE-ORDER from the Size drop-down menu and then state what RTW size (in this case M) you'd like in the Notes box during checkout.
DO YOU DO CUSTOM COLORS?
Yes, we can customize fabric color and embroidery. Kindly send us an e-mail at info@barongwarehouse.com for more information. A picture of your color and what you want to do will be helpful.
HOW CAN I ORDER FOR A WEDDING OR GROUP?
If you intend to purchase 10 or more pieces for your wedding party or group, you are entitled to a 10% discount or more. Kindly send us the details in an e-mail at info@barongwarehouse.com. We will most likely have to coordinate and invoice you directly.
HOW CAN I ORDER FOR A WEDDING OR GROUP?
If you intend to purchase 10 or more pieces for your wedding party or group, you are entitled to a 10% discount or more. Kindly send us the details in an e-mail at info@barongwarehouse.com. We will most likely have to coordinate and invoice you directly.
Please plan ahead at least 2 months of your event so we can ensure we will be able to satisfy your barong and filipiniana needs. Ordering within less than a month from your wedding date will not allow us enough time to service your needs properly.
Lastly, order your entire party's items together. This will help us keep everyone's items more organized, and will ensure the consistency of fabric & hand-done details'.
DO YOU SELL WHOLESALE OR DO DROPSHIPPING?
Yes, we'd love to work with your company. Send us an e-mail at info@barongwarehouse.com (Attn: Chelo) to inquire.
SHIPPING FREQUENTLY ASKED QUESTIONS
WHAT IS THE QUICKEST WAY TO CONTACT BARONG WAREHOUSE REGARDING A CONCERN I HAVE ABOUT MY ORDER?
You may e-mail us at info@barongwarehouse.com anytime and we will get back to you as soon as possible. You may also leave us a message on the bottom right-hand chat/message box on this site, call/text/Viber our Manila line +639189851205, or chat with us on Google Hangouts: Barong Tagalog.
WHAT IS THE BARONG WAREHOUSE SHIPPING POLICY?
For domestic customers in the United States, all orders in stock will usually arrive within 2 to 5 business days (Monday through Friday, excluding holidays) after credit card authorization, verification and shipment. Shipping is possible to all 50 States, U.S. territories, P.O. boxes, Rural Routes, APO, or FPO addresses.
For international customers, delivery services and speed vary within different countries. There is a potential for delays from customs and other unforeseen circumstances. Usually you can receive your order within 6-10 business days.
HOW DOES BARONG WAREHOUSE DEAL WITH CUSTOMS?
When an order is shipped to a country outside of the United States, it is subject to custom fees from the destination country’s regulations. Barong Warehouse has no control over and has nothing to do with those charges. We hope you understand that we are not responsible for any third-party charges imposed on your order.
HOW MUCH DOES BARONG WAREHOUSE CHARGE FOR SHIPPING?
Your order’s shipping rate will be based on your location, speed of delivery selection, and weight of the items you are purchasing. All shipping charges will be calculated automatically for you at checkout.
WHAT IS BARONG WAREHOUSE’S DELIVERY TIME?
Please allow us 1 day to process your order before shipping from the time you finalize your order. Orders are sent out every business day. Once we have shipped your order, we will send you an e-mail confirmation with information that will allow you to track your order. Shipping delivery times vary on your location and the speed of delivery selection you have chosen at checkout.
DOES BARONG WAREHOUSE SHIP TO MULTIPLE ADDRESSES?
We only ship to one address for each transaction at checkout. Different addresses must be ordered separately.
WHAT IF I INPUT THE WRONG SHIPPING ADDRESS DURING CHECKOUT?
Barong Warehouse does not verify addresses. Please make sure you input the right shipping address when you order. We will not be held responsible and we will not replace your order if we send your order to the wrong address due to your incorrect input. However, if you notice the wrong address before we send it out (orders take 1-2 days for processing), you can quickly e-mail us at info@barongwarehouse.com and we will correct the address you gave if it is still possible.
HOW CAN I TRACK MY ORDER OR SHIPMENT?
As soon as your order has been processed and given to the chosen shipper, we will send you an e-mail stating exactly how you can track your statement with the shipper’s website, and your order’s tracking and reference numbers. Please also keep in mind that tracking numbers may take up to 12 hours to show up on the shipper’s website. Please be patient if you do not see your order’s status right away.
WHAT HAPPENS IF MY ORDER HAS BEEN LOST BY THE SHIPPER?
Unfortunately, we have no control over the operations of any of the shipping companies. We will not be held responsible for lost or damaged merchandise due to mishandling by the shipper. Please directly contact the shipping company for any problems you encounter when your order is out of our hands. However, all the shipping companies that we use have their own policies regarding their services and they want to also keep you happy so rest assured that your order is in good hands.
RETURNS AND EXCHANGES FAQ
For any exchange inquiries, please e-mail us at info@barongwarehouse.com
and we will get back to you as soon as possible.
DOES BARONG WAREHOUSE ALLOW RETURNS?
US ORDERS ONLY: WE NOW OFFER FREE RETURNS & ONE FREE EXCHANGE PROVIDED YOU FOLLOW BELOW:
- Please make absolutely sure that your measurements fit the measurements we provided in the Size Charts.
- Custom orders, underwear, and Sale items are FINAL SALE and cannot be returned or exchanged.
- If for whatever reason you are unhappy with your purchase, we allow for 7 days return or 30 days exchange from the delivery date.
- In order for us to approve your return or exchange, the returned product must be unworn (outside of trying on), unwashed, undamaged, and still has any original packaging and tags attached.
- Sale items are not returnable. But you may exchange them or get store credit within 30 days of delivery.
*INTERNATIONAL ORDERS: We are unable to pay for your shipping back and forth. But if you request a return or exchange within the allowed time frames, we will honor your return or exchange.
To start the Return process, please login to your Barong Warehouse account by clicking here.
To start the Exchange process, please email us at info@barongwarehouse.com and input on the Subject line: Order #<input> Exchange.
*For any questions or concerns, please email us at info@barongwarehouse.com and state your Order # on the Subject line.
*Exchanges are only free the first time. Succeeding exchange fees are charged via invoice to your email.
*We do a thorough quality check before every product is sent out to our customers. But if there is a defect that we missed and you can prove that it was our fault, we would be more than happy to exchange the item and pay for the shipping of the back-and-forth exchange. We will not send out a new item without first receiving the original item.
*If you're unsure of your size, you can order two items in different sizes to try it on. When you are ready to return the item that doesn't fit you, follow the instructions above on how to start the refund process. We will refund the price of the item that doesn't fit you once we get it back.
*Due to backlog, returns may take time to process. You may email us to follow up. Thank you for your patience.
Starting January 2018, we no longer allow exchanges of ANY custom order items.
Please note:
1) "Invoice" means we will bill you for something regarding your order. It does NOT mean "refund."
2) Please use your hands to open the plastic. Do not use scissors, because this might accidentally cut the garment. We will not be held responsible for this.
PRIVACY POLICY FAQ
WHAT IS BARONG WAREHOUSE’S PRIVACY POLICY?
Barong Warehouse will never sell any of your private information that you provided to us to any third parties or use it in any other purpose other than to sell you our products or to keep in touch with you.
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Barong Warehouse reserves the right to refuse service to anyone.